FAQs
What does "curated capsule" mean?
At VIRELLE, a curated capsule is a thoughtfully selected edit of timeless pieces that embody our values — sustainability, elegance, and versatility. Each capsule is designed to blend seamlessly into your wardrobe and elevate everyday dressing.
When will the Capsule 01 pieces be available?
Our curated Capsule 01 collection is finalized and now posted. Subscribe to our newsletter and follow us on Instagram [@virelle.label] for exclusive updates and early access to Capsule 02 in the next few months.
Do you ship internationally?
Yes. VIRELLE offers worldwide shipping to select countries. Shipping rates and delivery times are calculated at checkout. If your region isn’t listed, feel free to contact us directly.
Can I make changes to or cancel my order?
We begin processing orders as soon as they are placed to ensure timely delivery. If you need to make a change, please contact us within 2 hours of your purchase. We’ll do our best to accommodate your request.
What is your return or exchange policy?
We accept returns within 7 days of delivery for unused, unwashed items with original tags and packaging. Please note: return shipping costs are the responsibility of the customer.
Can I collaborate with VIRELLE or stock your pieces?
We welcome thoughtful collaborations and boutique partnerships. Please reach out via our Contact page with your inquiry.
Can I pre-order items before they launch?
Yes. Some pieces will be available for pre-order to reduce overproduction. Estimated delivery times will be listed on each product page.
Will sold-out items be restocked?
Our capsule collections are limited in quantity to preserve their unique nature. While we occasionally restock bestsellers, we encourage you to act early — or sign up for restock alerts on individual product pages.
How do I care for VIRELLE pieces?
To extend the life of your VIRELLE pieces, we recommend gentle care. Most garments are best hand-washed or professionally dry-cleaned. Some items may be machine-washed on a delicate cycle with cold water — however, we suggest air drying whenever possible to preserve fabric quality and shape. For exact care instructions, please refer to each product’s details.